15. How do you determine the replacement for your cable box? Get the brand name and model of the cable converter unit that was supplied to you by your cable company. The brand name is located on the front of the box. The model # is located on the bottom of the cable box on the tag. 2) Look at the companies list of cable box products and their corresponding replacement description (your equipment model number) in their catalog. From this you can determine what you will need or consult in conjunction with your cable box source for the right replacement. 16. How can you tell if you''re dealing with a professional cable converter company? First, of course, trust your own judgment. A company you can trust will be one that has at least a 30 day guarantee, and a 90 day warranty on their products. Offers of variety of equipment for most areas of the country and some areas of the world. The company will have the capability of delivering your equipment day air, 4 day ground, international, or other if agreed upon. The staff will be capable of answering most technical questions. The company should also have an 800 number for easy access for the customer.

Usually the source has another outlet or may need to do research on your request. 14. What are "bullets"? The terms "bullets" is very misleading and has grown way out of control in this industry. Cable companies transmit data, this is how all addressable cable systems work. Both, cable companies and cable dealers alike use the term "bullet" to describe this transmission of data . Bullets are nothing more than transmitted signal which affects the cable box program. It does not fry the guts of the equipment but rather may shut the box off temporarily, reprogram the box, or shut the box down in an error mode. The box can easily be reset by unplugging it for 15min. This will allow the unit to reset and correct any error that has occurred.

17. What if my cable company upgrades or changes to a different cable converter? All cable companies eventually upgrade-as technology progresses and new sources become available older equipment becomes obsolete. The fact is that cable companies do not change quickly or often. It is a huge expense for cable company to swap out all of its customers cable converters and replace them with brand new ones and upgrade the system to support the new scrambling methods. It usually takes a cable company a year or longer to complete an upgrade. Most cable companies upgrade every 10-15 years. We allow previous customers to trade in their old converters that they purchased from us for credit towards new equipment, providing that it is in good working condition. 18. What is the difference between filtering and scrambling?

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